Shoes are not the right fit? Don’t worry we will do our best to assist you!
For all your customer service needs, please contact us at: firstname.lastname@example.org
We DO NOT offer returns. To complete your exchange, we require a receipt or proof of purchase.
If you would like to submit for an exchange of a product you have previously purchased, it is not a problem. We cannot guarantee that the item you wish to purchase after your return will remain in stock by the time we receive your returns, so as a measure to help you purchase future items, we will apply your amount minus any shipping charges as a store credit (voucher) which will be available upon your checkout process (as a voucher code that you input as a discount code).
In order for your item to qualify for a return, here are the requirements listed below:
NOTE: Shipping costs are not refunded or applied to store credit during exchange process. Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your items. We encourage our customers to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items. Buyers are responsible for the shipping of all items back and forth to our location, any and all shipping charges are not eligible for store credit/vouchers.
Exchanges are processed within 5 business days of receiving your item.